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Privacy Policy

Effective Date: 8th May, 2025

BTL Studio ("we", "our", "us") is committed to protecting your personal information and maintaining transparency in how we collect, use, and share data. This Privacy Policy explains how we handle data in accordance with global privacy regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), China's Personal Information Protection Law (PIPL), UAE Personal Data Protection Law, and other relevant frameworks.

This policy applies to all users interacting with BTL Studio through our website, platforms, or services, across the UAE, Middle East, China, Europe, North America, and the Asia-Pacific region.

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1. Who We Are

BTL Studio is a leading digital marketing agency based in Dubai, UAE. We specialize in:

  • Email marketing campaigns

  • Social media management and optimization

  • Web design and development

  • Digital marketing strategy

  • Content creation

  • Search engine optimization (SEO)

We serve global clients and tailor digital solutions to help businesses grow in competitive markets.

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2. Information We Collect

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A. Personal Data

We may collect the following:

  • Name, email, phone number, and business identifiers

  • Payment information (processed securely via third parties)

  • Job title and company details

  • IP address, device type, and location

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B. Non-Personal Data

This includes:

  • Browser and device type

  • Website activity (page views, session time)

  • Cookie identifiers and analytics data

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C. Sensitive Data

Only collected with explicit consent when necessary:

  • Biometric identifiers (for access purposes)

  • Government-issued ID (per legal requirements)

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D. Collection Methods

We gather data through:

  • Website forms and direct interactions

  • Cookies and analytics tools

  • Integrated platforms such as social media

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3. Legal Basis for Data Processing

We process data based on:

  • Consent

  • Contractual obligation

  • Legitimate business interest

  • Legal compliance

This varies by region and is aligned with GDPR, CCPA, PIPL, and other governing laws.

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4. How We Use Your Data

Your data may be used to:

  • Deliver tailored digital marketing services

  • Enhance user experience and website functionality

  • Conduct promotional campaigns (with consent)

  • Maintain compliance with legal obligations

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5. Data Retention

We retain data as follows:

  • Transaction data: 7 years

  • Marketing data: Until consent is withdrawn

  • Analytics data: Up to 24 months

Data is securely deleted or anonymized after the retention period.

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6. Your Rights and Choices

For European Users (GDPR):

  • Access, correct, or delete personal data

  • Data portability

  • Object to processing

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For California Residents (CCPA):

  • Right to know, delete, and opt out

  • Request a summary of collected data

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For Chinese Users (PIPL):

  • Consent control and data transfer notification

  • Breach alert rights

To exercise any of these rights, contact us at support@btlstudio.com

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7. Data Security

We implement:

  • End-to-end encryption

  • Security audits and penetration testing

  • Role-based system access

  • Compliance with ISO 27001 standards

In the event of a data breach, users will be notified as per applicable laws.

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8. Cookies and Tracking

Types Used:

  • Essential cookies

  • Analytics cookies

  • Marketing cookies

You may manage or disable cookies in your browser settings.

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9. Third-Party Services

BTL Studio works with secure third-party vendors, including:

  • Wix (website hosting)

  • Brevo (email delivery)

  • AWS (cloud hosting)

  • Adobe and Canva (content creation)

All third parties are compliant with relevant data regulations.

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10. International Data Transfers

We use secure frameworks for data transfer:

  • Standard Contractual Clauses

  • Binding Corporate Rules

  • Localized data storage where required

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11. Dispute Resolution

Disputes are governed by UAE law and, unless otherwise required, shall be resolved in Dubai through arbitration or civil procedures.

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12. Policy Updates

This policy may be revised to reflect legal updates or operational changes. The current version was last updated on 25 November 2024.

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13. Contact Us

For privacy inquiries or data rights requests:

Email: support@btlstudio.com
Phone: +971 585 459 293
Address: BTL Studio, Dubai, UAE

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